Welcome to thetoothsupplies.com

By making a purchase on thetoothsupplies.com website/app, you agree to the terms and conditions outlined below, regardless of whether you have read them or not. Please take your time to read this agreement carefully before proceeding, as you will be bound by these conditions for accessing, browsing or making a purchase. If you (the customer) do not unconditionally agree to any of the terms, conditions and policies, then do not use this platform. In compliance with the new medical device rules (MDR), it is mandatory to purchase from registered suppliers like thetoothsupplies and sell to dental/medical council registered doctors. Therefore, you must provide your council registration number or drug license number before placing an order. The details you provide will be assumed to be correct by thetoothsupplies and the company will not be held responsible for any false information provided by the customer.

These Terms of Use govern all the products offered on the platform of thetoothsupplies.com website/app.

Throughout this document, “we”, “us”, “our”, “ours” refer to thetoothsupplies.com website/app. Wherever the text mentions ‘you’ or ‘your’, this means YOU (reader/customer).

  1. As a user, you fully acknowledge and accept that you are solely responsible for your decision to purchase any product/products from this website. After conducting your own analysis and making a judgement, you will proceed with the transaction at your own risk. thetoothsupplies.com website/app cannot be held responsible for the usage, implementation and outcome of the products. It is the buyer’s/user’s responsibility entirely to select and decide on the appropriate product.
  2. thetoothsupplies.com website/app reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without any prior notice and with absolute discretion.
  3.  In case of any violation of the terms and conditions, thetoothsupplies.com website/app reserves the right to refuse further use of services or even terminate account without any prior notice.
  4. Entitlement to the goods remains that of thetoothsupplies.com website/app until you have paid for them. Entitlement will pass to you once the goods are paid in full and all payments have been cleared by a relevant banking process.
  5. thetoothsupplies.com website/app reserves the right to not allow any changes to the order after the order has been accepted/placed.
  6. thetoothsupplies.com website/app will not be responsible for any transactions done by mistake due to any internet issue at customer’s end.
  7. All reasonable attempts will be made to ensure that all the information given on this website is accurate, but offers no liability or assurance of genuineness of the information. thetoothsupplies.com website/app will not be responsible for any errors or incomplete information of products on its website.
  8. thetoothsupplies.com website/app assumes that you are a dental clinician or someone who is using it on his/her behalf. Any accidental/intentional order placed by someone else is solely the responsibility of the account owner.
  9. Customer is solely responsible for the account information like username and password and you hereby undertake the responsibility of any action taking place in your account.
  10. You acknowledge and agree that any information provided by you is only yours and does not infringe the confidentiality of a third party/person in any way.
  11.  If you are making a purchase on someone else’s behalf, you agree and bound the account holder to all the terms and conditions of thetoothsupplies.com website/app.
  12. In case of any knowledge or belief that your information has been breached in any way, you must contact thetoothsupplies.com website/app at thetoothsupplies@gmail.com
  13. If any issue is suspected as per the confidentiality of your account, you might be asked to change your password or re-register with no liability of thetoothsupplies.com website/app.
  14. The pictures of all products at thetoothsupplies.com website/app are merely indicated for information and may vary from the actual product. Product packaging also might vary or change from time to time.
  15. thetoothsupplies.com website/app strives to provide accurate product and pricing information; however, errors may occur.
  16. thetoothsupplies.com website/app reserves all rights to change/alter prices of any product and suspend/cancel orders at any point of time unless it has been received by the customer.
  17. No changes can be made to the order once the order has been dispatched from our warehouse. However, if you still require to contact us then drop us an email at thetoothsupplies@gmail.com. Our dedicated team aims to contact you within 24 hours. If ordered by mistake, you can still return the items by simply contacting our customer service.
  18. In case of any delays in delivery you may track the status of your order by visiting ‘My Orders’. Our aim is to meet the delivery times but during busy periods like promotional sale, festive occasions, tech updates, extreme weather conditions may delay the delivery and it may take a little longer time than mentioned. thetoothsupplies.com website/app will not be responsible for any such delays; however, we always work hard to keep these temporary changes to a minimum. For any queries related to delays you may contact us by dropping an email at thetoothsupplies@gmail.com
  19. If a purchased order is canceled, the money paid will be returned to the account that was used to make the purchase. thetoothsupplies.com website/app are not liable for any errors in the timing of this transfer. The only deadline for the transfer is the bank’s processing time.
  20. If, after placing the order, a product turns out to be unavailable, the customer will receive an email alerting them of the cancellation and their money will be refunded to the original account. In such case(s), thetoothsupplies.com website/app shall not be liable for any damages resulting from order cancellation or delivery delay.
  21. Depending on the services that third-party businesses offer, payments can be done with a debit card, credit card, net banking, UPI wallet, Paytm, Mobikwik, or cash on delivery.
  22. If you use the thetoothsupplies.com website or app, you are in charge of protecting the privacy of your password and account information. You should also limit access to your computer to avoid unauthorized access to your account. By using your account or password, you consent to being accountable for all actions taken.
  23. We promise to use every effort to guarantee error-free transmissions and continuous website availability. But given the nature of the Internet, this cannot be guaranteed. Additionally, at any time and without prior warning, the website may suspend or restrict your access in order to make repairs, maintenance, or the introduction of new features or services possible. We’ll make an effort to keep the frequency and length of any suspensions or restrictions to a minimum.
  24. No part of this website may be replicated, sold, resold, or reproduced for any commercial purpose without Vasa Denticity Ltd.’s prior written authorization.
  25. You must not use this website for any fraudulent/unlawful activity whatsoever.
  26. Any dispute will be subjected to Delhi jurisdiction only.

Cancellation Policy

  1. Before the goods or products are shipped, the customer must go to “My Orders” and cancel the order, or else email thetoothsupplies@gmail.com
  2.  In order to cancel the order after the shipment of the product/products, customer has to contact thetoothsupplies@gmail.com
  3. When an order is canceled either before or after shipment, a refund is handled within 24 to 48 business hours. After the products are received and checked at our warehouse, we begin the refund procedure.
  4. Refund in case of cancellation after dispatch might take longer.

Return/Replacement Policy

  • The toothsupplies.com website/app arranges for the goods to be picked up in the event of a return, however shipping costs will still be incurred. The customer must pay the shipping costs, or else they may organize a return on their own.
  • The product must be returned in its original packaging with all contents intact as shipped.
  •  A part of the order can also be returned if multiple items were ordered. However, all the components of the product must be intact and product should ne unused/altered.
  • In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
  • In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
  •  In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • In the event that you pay with cash on delivery, we will start a bank transfer using the refund amount and the billing information you provided. We will finish this process within 24 to 48 business hours of receiving the returned merchandise and your email containing your bank details. Two to three more business days will pass before the money appears in your account.
  • Equipment which cannot be returned include Dental chairs, Dental compressors, UV chambers, autoclaves, X-ray units, RVG sensor machine, Model trimmers, OPG and CBCT machines, apex locators, endomotors, Ultasonic scalers, Micromotors, Physio dispenser, Bleaching light and other light curing units, amalgamator etc.
  •  Products which are not applicable for returns include tooth crème/mousse, MRC/orthodontic trainers, water flossers, chin caps, headgears, face masks or other myofunctional appliances.

Items which are not applicable for returns:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing and/or any attachments or if original packaging is damaged
  • If Serial Number is tampered.
  • Defective products that are not covered under Company’s/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 10 business days of order delivery
  •  No returns of free product/products

Refund Policy

  • Within 24 to 48 business hours of us receiving the returned goods, refunds for payments made using credit/debit cards or net banking will be handled back to the original account. It can require an extra two to three business days for the money to appear in your account.
  • In the event that you pay with cash on delivery, we will start a bank transfer using the refund amount and the billing information you provided. We will finish this process within 24 to 48 business hours of receiving the returned merchandise and your email containing your bank details. The sum may not appear in your account for a further two to three business days (it may take up to ten days in certain situations).
  • In addition, we have a refund option via thetoothsupplies coupon, which will be applied right away; bank account refunds may take a week or two to process. The purchaser can choose either choice based on what best suits him or her.

Privacy Policy

In order to comply with applicable laws and regulations, thetoothsupplies.com website/app adheres to a Privacy Policy that describes its approach to Data Protection and Privacy. This Privacy Policy covers any processing we do on your personal data, whether it be done electronically or on paper. The website/app thetoothsupplies.com is dedicated to protecting your privacy. It is crucial that you understand how we use the information you have given us. Any personal or other information you provide to us is used for a variety of purposes, including registration, identity verification so you can use the app, payment processing, communication, alerts about special offers, updates, and services related to thethoothsupplies.com website and app, and general account information maintenance.We also use this information to customize your experience and improve thetoothsupplies.com website/app.

  • We understand that your personal information is important and sensitive so must be safeguarded, thereby every attempt is made to ensure protection of the same.
  • You can choose not to provide certain information, but then you might not be able to use thetoothsupplies.com website/app.
  • If you continue to use this website, it implies that you have read these terms and conditions along with the changes made to it time and again.
  • Therefore, it is advised that you visit the ‘Terms and conditions’ page frequently for any modifications made to it.
  • By agreeing to the terms and conditions you are giving your consent to thetoothsupplies.com website/app to use your personal information.
  • We might receive information about you from other sources, such as updated delivery and address information from our courier partners, which we use to correct our records and deliver your next purchase a better experience.
  • Data/information recorded may include: name, contact number, email address, shipping address, date of birth, country or citizenship and transaction details like name of bank, branch name, card number, type of card and transaction number.
  • Technical details which will be recorded are location, device information and network carrier used for the device.
  • Location details such as IP address and your location at the time of place of order.
  • Other details such as pages viewed at thetoothsupplies.com website/app

Limited Licensure

You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the toothsupplies.com website and/or app for personal or commercial purposes. The thetoothsupplies.com website/app and its affiliates reserve and maintain all rights not specifically granted to you in these Terms of Use.

The website/app thetoothsupplies.com maintains the right, at any moment, to cancel your license to use the website, block and prevent your future access to the website, and do so without prior notice or reason.

General

You understand and accept the “Terms and Conditions” listed above, which are the exclusive and full agreement between us about your use of the thetoothsupplies.com website and app. They supersede and control all earlier offers, agreements, or communications.

These Terms and Conditions may be changed at any time, in our sole discretion, by posting the updated versions on the thetoothsupplies.com website and app. Any modifications take immediate effect once they are posted on the thetoothsupplies.com website or app. After that, you agree to all updated “Terms and Conditions” by using the thetoothsupplies.com website and/or app. We may withdraw any rights provided by these “Terms and Conditions” with or without prior notice. Any notice of termination or other information will be complied with right away by you, including, if appropriate, stopping all use of the Site.